How to Manage Difficult People

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  1. Someone messes up.
  2. People play the blame game.
  3. Nothing improves.

Morale drainage. Customer drainage. Profit drainage. Everyone TEH SUCK.

The Henry Ford

What did Henry Ford do when one of his team members messed up? Instead of playing the blame game, he instead looked for remedies that would eliminate the mistakes from ever happening again.

BIZAM.

For instance, take a dood who misses his numbers for the quarter.

A SUCK manager would play the blame game:

  • YOU SUCK CUZ U LAZY

But the dood doesn't suck; he's a good dood who probably doesn't have the right resources or learned the right techniques to blast away his numbers.

What would a good manager do?

A good manager might go in, find out his daily approach to finding customers, then automate the MOTHER FREAK out of the process -- maybe starting with a handy little FAQ kit that he can keep on his desk:

  • Q: "I need leads! How do I get them?"
  • A: Double your number of pitches. See the correlation! YAY HI FIVE 2 U

...and he starts filling the FAQ sheet until it gives the dood everyhthing he needs to shine like a cheetah eating Buffalo Wings from KFC.

Whenever you feel like finding fault with somebody, SAY NO:

  • Instead, try finding -- then automating -- remedies to the situation.

WIN LIKE HENRY FORD

Find remedies. Automate remedies.

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Posted on January 27

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