What Motivated Sam Walton
- Todos? Nah!
- Priority lists? Naaah!
- Special tools? Naaaaaaah!
One super simple question drove Sam Walton's daily work:
- 'What can I do today to improve the business?'
BAM.
He measured how much his business improved by how much earnings it increased each quarter.
More net profits indicated his business provided more value to customers.
Improvement drove him to focus on serving customers better, fuller, and in larger quantities.
What can I do today to make customers:
- Like us more
- Come in more
- Buy more things
- Save more
- Etc., etc.
How can I make the company:
- More agile
- More responsive to customer feedback
- More efficient
- More productive
- Etc., etc.
Daily improvement, aggregated over four decades, made Walmart a Fortune 1 company toward the end of Sam Walton's life.
Improvement. Simple. Easy.
FREAKishly effective.
Improve daily.
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Posted on December 02